Niki Taxidis is the Lead Quality and Systems Improvement Officer at the Victorian Institute of Forensic Medicine (VIFM), where she focuses on quality management and continuous improvement. She has a degree in Applied Science (Medical Laboratory Science) from the University of Canberra. Niki has 29 years’ experience in a variety of roles across Healthcare and Forensics. For the past 17 years Niki has been employed as a Quality Practitioner. Her significant contributions to the organisations she serves are through extensive experience in the fields of quality management, continuous improvement, leadership, and stakeholder engagement. Niki’s interests and passions are in improving service outcomes through a culture of continuous improvement to ensure equitable and high quality, service provision, supporting innovation and development, and improving the customer experience.